Here are some of the most Frequently Asked Questions we receive, as well as what we hope are helpful answers! Click each question to reveal the answer.

Where

When

Kids tickets

All visitors need to book a ticket, including children of all ages. Children under 16 years of age must be accompanied by an adult with general entry tickets. Please refer to our tickets page for further information.
NOTE: Children 11 and under DO NOT require priority passes.

Young Adult Discounts

Teenagers between the ages of 12 and 18 may use the discount code “YA” to get 25% off Dual and 3 Day tickets.

On the door sales

On the door ticket sales are valid for that day or session only. Please refer to our tickets page for further information. On the door ticket sales start only after the majority of guests with advance tickets have been allowed entry.

Priority Entry tickets

Priority Entry ticket holders will have priority when queuing for registration, but will not have faster access to the various event areas inside the venue. Priority Entry tickets are valid once per day/session.
NOTE: Children 11 and under DO NOT require priority passes.
*During busy times, Priority Entry ticket holders may be required to wait to register. The waiting time for entry will be considerably shorter than that for General Entry ticket holders.
This is an additional option during the ticket purchasing process, and cannot be purchased online separately or independently from the entry ticket.
A limited number of Priority Entry tickets will be sold per day and session. Once these tickets are sold out, there will be no further availability.

Sake Experience

The Sake Experience will be held on the Saturday and Sunday sessions only for HYPER JAPAN Festival 2019. Please note that there will be no Sake Experience on Friday.
The Sake Shop will be open throughout the event.

Details of the two Saturday sessions

There are two sessions of HYPER JAPAN on Saturday: 9:00 – 14:45 and 15:30 – 21:00.

The event will be completely closed between these two sessions. Last entry for the Saturday 1st Session is at 14:45, after which time no re-entry will be allowed.
The Saturday 1st Session ticket is valid for the Saturday 1st Session only, not for the Saturday 2nd Session, and vice versa. Tickets are non-refundable, and cannot be substituted for entry on a different Saturday session or different days.
Even if you have purchased a Dual Ticket or 3 Day Pass, you will be required to leave the event areas between 14:45 and 15:30.

Presenting your tickets at the venue

We highly recommend that you print out your tickets and bring them with you to the event. E-tickets displayed on mobile devices are also accepted, but in the case of malfunction or technical difficulties, we cannot guarantee your entry. So please make sure to print out your tickets!

Re-entry

Re-entry to the event after once leaving must be via the main entrance. Please show your wristband to the security to re-enter

Entry during busy times

The Organiser will make every effort to ensure that entry into the event is as smooth as possible. During busy times, it may be necessary to wait to gain entry into the event, even if you have purchased Priority Entry tickets. In the case that event areas reach their capacity, visitors will be required to wait to gain access.
Please plan ahead and allow enough time to get to the venue, especially if you are planning to see a popular show or performance. It is strongly recommended that you arrive early so you will not miss the show due to long queues.

Refunds & Exchanges

We regret to inform you that HYPER JAPAN Festival 2019 tickets are non-refundable and we are not able to offer exchanges, as per our Terms and Conditions, including but not limited to:

• 1. Long waiting times to gain entry to the event.
• 2. Change of event contents or guests.
• 3. Any other personal reason.

Are there any age limits?

There are no age limits for the general event. However, children under 16 years of age must be accompanied by an adult, and proof of age will be required to purchase items such as alcohol, solvents or sharp kitchen tools as per UK legislation.

Visitors with Disabilities

Visitors with disabilities may access discounted tickets by entering the access key “CONCESSION”. Please click here for more information.

Olympia London is an accessible venue. The disabled and carer’s entrance will be the same as the main entrance. Within the venue there are lifts that can be used.

We are offering a special discounted rate on tickets for those aged 11 and above with a disability, while children aged 0-11 with a disability will be able to enter the event free of charge at any time over any combination of sessions. For more information about children with disabilities, please contact us by email. Discounts for adults are available for all sessions and ticket types, including Saturday dual-session and three-day tickets.

One accompanying carer will be offered free admission alongside a child or adult with a disability.
Event security and/or staff may request to see proof of disability which includes (but is not strictly limited to) Access cards, DID, GP letters, and proof of disabled allowance.
A concession will also be available for senior citizens aged 60 and over.
Unfortunately, students do not qualify for the concession.

Concession Tickets

HYPER JAPAN Festival 2019 will have concessionary tickets available for visitors with disabilities and for senior citizens above the age of 60.

Teenagers between the ages of 12 and 18 may use the discount code “YA” to get 25% off Dual and 3 Day tickets.

Is there a cloakroom at the venue?

Yes, there is a cloakroom. Please see the venue map, available at the door, for the location.
It will be open from half an hour before the show opens, until 30 minutes after it closes each day. There are charges per item (£1/£2 dependent on size).
If items are not collected within 30 minutes of the event closing, items may be picked up on subsequent days but will be subject to additional charge (£5).

Are there cash machines/ATMs on site?

Yes, there will be several ATM machines located inside the venue. If you wish to buy a ticket at the door with cash, please make sure you bring enough with you in advance. See the venue map, available at the door, for locations. Please note that a transaction fee is charged at these machines.

Is smoking permitted on site?

The event will be “No Smoking” inside the building, but there are smoking areas elsewhere on site.

What Car Parking facilities are available?

Car Parking is available around Olympia London. Please visit Olympia London’s official website.

Am I allowed to take videos or photos at the event?

Photography and videos for your personal use are permitted, but please ask for the permission of anyone whose photo you wish to take (cosplayers, etcetera).
Regarding photography and filming for commercial use, please refer to our press page.

Will other people take pictures or videos of me at the event?

Aside from personal photography (as explained above), our official HYPER JAPAN photographers and video crew will be on site during the whole event and you may be filmed or photographed by the organiser or a representative thereof. HYPER JAPAN or its associates reserve the right to use your image for promotional purposes on its website, print media or in other advertising on other unlimited channels. By entering HYPER JAPAN Festival 2019 and attending the event, you consent and agree to this.

I want to cosplay at HYPER JAPAN Festival 2019. Are there any special rules or guidelines?

Can I exhibit at HYPER JAPAN Festival 2019?

Please click here for details on how to exhibit.

How can I volunteer to help out at HYPER JAPAN Festival 2019?

Please click here for details.

Enquiries

General enquires:
info@hyperjapan.co.uk
Ticket enquires:
Contact Customer Support

Scam emails and Correspondence

Please take heed of Scam Emails and Correspondence. There are a number of companies contacting “Hyper Japan Festival 2019 exhibitors attempting to sell show visitor databases and online profiles in what they claim is an official guide. These companies are fraudulent are not associated with the show in any way. Such companies include but are not limited to EXPO-GUIDE, International Fairs Directory, marketingleadsb2b.com, attendeesforexpo.com, Demand Generation Executive and linda@attendeesforexpo.com. Any offer or communication is a scam which has no connection whatever with Cross Media Limited. The Association of Event Organisers recommends that all exhibitors at UK events approached by such companies should destroy the mailshot immediately.